Free shipping above 50 QR & Minimum order value 30 QR

Store Location

ajwanative@gmail.com

For bulk orders call : 30075766

Shipping, Returns and Refunds Policy Qatar

When you buy from AJWA.QA we want you to be happy with your purchase. So, if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.

Bought from AJWA.QA? Here is everything you need to know:

Shipping & Delivery

Our delivery area is only limited for the mentioned zones for now until the capacity is improved. Any orders placed outside our delivery area; we reserve the right to cancel it (you will be notified via email). You will be notified during checkout if the delivery is not available in your area.

The minimum purchase will be QAR 14 for Food and Non-Food and we charge QAR 5 delivery for deliveries below Qr.50

While purchasing your item(s), please remember to provide us with a mobile phone number. Our dedicated delivery team will call you when they are on their way to give you an estimated time of arrival.

Our refund policy

If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

Products faulty on arrival

Products are lost in deliveries.

Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.

We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge of that particular order.

Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

How to exchange or replace a product

In case of an incident where a replacement product may be required again, please contact the customer service at 30075766 who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.

Grocery Return

It must also be in the original packaging and no longer than 24 hours after receiving if it’s a high Perishable item.

Product

Period of Return

Perishable goods (e.g., Fruits, vegetables, fresh food, frozen foods

Within 24 hour

Non-perishable goods (e.g., toiletries, cosmetics, Poojai items)

Upto 3 days

Charges and getting your refund

Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.

Delivery charges

If you have told us you’re going to return all of your order within 4 working days for non-perishable items & within 24 hours for perishable goods of receiving it due to faulty products we will refund your delivery charge in full. If you’re only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.

Delivery charges

If our delivery team collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on The Native Trading approval within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 30075766 or email to ajwanative@gmail.com

Delivery Locations

Al Wakrah

Al Markhiya

Barwa City

Old Airport

Abu Hamour 

AL MIRQAB

Barwa Village

ONAIZA

Abu Thaylah

Al Mirqab Al Jadeed

Fereej Abdul Aziz

Onaiza 63

Ad Da`Ayin

AL MUNTAZAH

Fereej Al Ali

Onaiza 65

AIN KHALED

al najada

FEREEJ AL ASIRI

Qatar Foundation

AL ASIRI

Al Nasr

Fereej Kulaib Rawdat al `Ajuz

Ras Al Gurma

Al Aziziyah

Al Rayyan Al Jadeed

Fereej Bin Omran

Ras Al Nekh

AL BIDDA

Al Sadd

Fereej Kulaib Rawdat al `Ajuz

Al Dafna

Al Sakhama

GARDEN CITY COMPOUND

Rawdat Al Hamama

Al Doha Al Jadeeda

Al Soudan

Hamad Medical City

THE PEARL QATAR

Al Duhail

Al Thumama

JELAIAH

Umm al Abariq

Al Egda

AL WAAB

Madinat Khalifa

Umm Al Amad

Al Ghaf

Al Khulaifat

MADINAT KHALIFA NORTH

UMM AL SENEEM

AL GHANIM

Al Wakrah

MADINAT KHALIFA SOUTH

UMM GHUWAILINA

Al Gharafa

Al Wukair

Mesaimeer

WADI AL SAIL

Al Heedan

Al-Khor Community

MIMAR COMPOUND

West Bay

AL HILAL

As Salatah al Jadidah

MUAITHER

West Bay Lagoon

AL HILAL EAST

AS SALATAH JADIDAH

Mushaireb

AL HILAL WEST

Al Mansoura

Najma

Al Hitmi

Baaya

Nuaija

If in any case if due to any situation delivery has been stopped in certain area, we will call the customer before hand & inform before delivering.

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